Return Policy

Return/Refund Details

We want you to have a great online shopping experience with us! Reading our Return Policy, product descriptions and reviews are key steps to having a great online shopping experience.


Shoes must be tried on indoors and on carpet or a soft surface to avoid getting scuff marks on the soles of the shoes.

Because inventory changes daily, we do not do exchanges, only refunds. If your item is not a Final Sale item, you may return your item for a refund and place a new order for the replacement item.

If you aren’t in LOVE with your purchase, you may return the item for a refund. Returns must be received in our warehouse within nine (9) days of the delivery date. Please note items received outside of the specified return period will not be accepted. If you would like to have the merchandise back that you sent us past the return date you will need to pay the return shipping cost.

All items must be returned to us in their original, unworn and smoke-free condition. The soles/bottom of shoes must be unmarked and clean in brand new condition.

Shoes must be returned with their original shoebox. Please pack the shoe box inside another box, as the original shoe box must be returned undamaged and postage-free.

Final Sale Items: We do not offer refunds and/or returns for final sale items. No exceptions. Clearance styles and/or styles that are 50% off or more are final sale items. All accessories are final sale items.

Returns are processed within 5-7 business days upon receipt of the package.

Refunds will be issued on the credit card used to purchase the item. If the credit card is no longer valid, the refund will be sent via Paypal.

The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable. Shipping fees are not refundable – even when there are delivery delays, as we do not have control over packages once they leave our warehouse.

Exchanges: You can return your item for a refund and place a new order for the replacement item. We do not do exchanges, only refunds.

Terms & Conditions

We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Items that do not match the criteria above are subject to denial. Please consider delivery confirmation/shipping insurance for your return package, as Shoe Snobb is not responsible for lost return packages.

Refund Eligibility: Your return will be inspected within 1-3 business days of receipt. If in acceptable condition, a credit will be automatically issued back to your

original form of payment in 3-5 business days. You will receive an email from once the refund has been issued.

Once your item has been delivered to the shipping address you provided, we are not responsible for stolen items. If you have concerns with packages being left at the door, please contact UPS to provide them with instructions around delivery preferences. All packages are insured to cover lost packages (not stolen packages). If a package is lost by UPS, we will refund your order, after the completion of a UPS investigation that determines that the package was lost and never delivered.

By purchasing from, you accept these terms and conditions.

How to Make a Return

Return Labels: We provide return labels to you via email if your product is eligible. You can start your return by sending a request to

We deduct the cost of the return shipping from your refund unless the product was defective and/or you did not receive the correct item.

If you believe you have not received a response from us, please check your spam and/or junk mail.

PLEASE NOTE – If you send us items that are ineligible for return, we will not accept them. Therefore you will need to pay return shipping fees if you would like them back.