Return Policy

Return/Refund Details

We do our best to give guidance on sizing for Brands that do not run true to size.  Please read product descriptions and reviews before purchasing.

Shoes must be tried on indoors and on carpet or a soft surface to avoid getting scuff marks on the soles of the shoes.

We want you to be satisfied with your purchase, you may return the item for a refund within 9 days of the receipt of your purchase. Please note items received outside of the specified returns period will not be accepted. You can start your return here. 

If you would like to have the merchandise back that you sent us past the return date you will need to pay the return shipping cost.

All items must be returned to us in their original, unworn and smoke-free condition. The soles/bottom of shoes must be unmarked and clean in brand new condition.

Shoes must be returned with their original shoebox. Please pack the shoe box inside another box, as the original shoe box must be returned undamaged and postage-free.

Final Sale Items: We do not offer refunds and/or returns for final sale items. No exceptions.  Clearance styles and styles that are marked down by more than 50% are final sale items.

Luxury Lines: Some of our Luxury lines are Made to Order.  These are styles that are not in-stock and are produced just for you.  There is a 20% restocking fee for any returns and/or cancellations (after production begins) on these styles.  Made to order styles are clearly noted in the description.

Returns are processed within 5-7 business days upon receipt of the package.

Refunds will be issued on the credit card used to purchase the item. If the credit card is no longer valid, the refund will be mailed via a check.

The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

Exchanges: You can return your item for a refund and place a new order for the replacement item.  We do not do exchanges, only refunds.

Terms & Conditions

We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Items that do not match the criteria above are subject to denial.  Please consider delivery confirmation/shipping insurance for your return package, as Shoe Snobb is not responsible for lost return packages.

Refund Eligibility: Your return will be inspected within 1-3 business days of receipt.  If in acceptable condition, a credit will be automatically issued back to your

original form of payment in 3-5 business days. You will receive an email from once the refund has been issued.

Once your item has been delivered to your home address, we are not responsible for lost or stolen items.

By purchasing from, you accept these terms and conditions.

How to Make a Return

Return Labels: We provide these labels to you via email if your product is eligible.  You can start your return by sending a request to

We deduct the cost of the return shipping from your refund unless the product was defective and/or you did not receive the correct item.

If you believe you have not received a response from us, please check your spam and/or junk mail.

PLEASE NOTE – If you send us items that are ineligible for return, we will not accept them.  Therefore you will need to pay return shipping fees if you would like them back.